Changed your mind ? Doesn’t fit right? No problem.

If you need to return your parcel for an exchange or a refund you can do so, as long it is

within our 14-day period of receiving your order.

We cannot accept:

Dirty shoes (including scuffs, scratches and marks)

Damaged shoe boxes (that have been taped up)

Please note due to Covid19 we are not able to accept the return of any Face Masks, for

our safety and yours.

Please note that if we receive damaged boxes a penalty charge of £5.00 will be

deducted from your order. Please also remember that you have 14 days from the date

you had received your parcel to ensure a successful return to our warehouse. If we

receive your shoes and they have passed the 14-day threshold or are described as the

above, we will not be able to accept your return.

THE UK | HOW DO I SEND BACK MY RETURN?

1) Ensure you fill out your return form correctly with your order number, the product

you are returning, reason code and if you are waiting for a refund or an

exchange. If you do not state your order number, we cannot process your return. 

2) Repackage the item in the original box and packaging and use the Royal Mail

returns label.

3) Take your parcel to any Post Office and obtain proof of postage for the tracking

number – this will speed up the process and will legitimize that your parcel is on

its way back to us.

4) We will deduct £2.99 from your refund amount if you choose to use our label

along with the initial shipping cost.

5) If you prefer using your means to return your parcel, that is completely fine. Our

loyal RANGENINE customers tend to use our method as it is much cheaper

(especially if you have quite a few items you are sending back).

6) If you don't want to use our label and prefer to arrange your return you can send your parcel to:

RANGENINE RETURNS

11 Stanley Road,
Southampton, UK
SO172LW

INTERNATIONAL | HOW DO I SEND BACK MY RETURN?

1) Ensure you fill out your return form correctly with your order number, the product

you are returning, reason code and if you are waiting for a refund or an

exchange. If you do not state your order number, we cannot process your return.

2) Repackage the item in the original box and packaging.

3) We will deduct the initial outward shipping cost from the total refunded amount.

4) Take your parcel to your preferred returns service and obtain proof of postage for

the tracking number – this will speed up the process and will legitimise that your

parcel is on its way back to us. Please send your parcel to the returns address

below:

RANGENINE RETURNS

11 Stanley Road,
Southampton, UK
SO172LW

Please note that you will need to provide return postage at your own cost.

We strongly recommend for national and international customers to use a fully tracked

postal service and to keep hold of your proof of postage until your return is received.

Unfortunately, we are unable to cover the cost of returns or any original postage costs

paid for international customers.

We are not responsible for lost, stolen or damaged returns parcels.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

• Due to Covid19 processing returns many take up to 7-10 working days after they are

delivered to our warehouse, we will get to your return ASAP!

• Once registered your refund will be processed back to your original payment method

and reflect in your account within 5 – 10 working days.

THE UK | CAN I EXCHANGE SOMETHING?

• Size, not right or just not feeling the shoes? No problem. We offer free exchanges for

UK customers. Simply follow the return steps above and make a note of the product

code and size/style required for an exchange.

INTERNATIONAL | CAN I EXCHANGE SOMETHING?

• Currently, we do not offer exchanges for our international customers. If you'd like to

change your item we can suggest returning your item for a refund and placing a new

order. Simply follow the return steps above.

I CAN'T FIND MY RETURNS FORM?

• No problem at all, please download our returns for from the link below:

•Click Here